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Q & A

Q. What is the difference between Physical and Occupational Therapy?

A. In our clinic, the Occupational Therapists (OTs) and Assistants (COTAs) specialize in administering treatment of the hand and upper extremities in order for our patients to regain the ability to perform work, life and activities of daily living (ADLs).


Our Therapists utilize comprehensive knowledge of the hand, wrist, elbow, and shoulder to prevent dysfunction, reverse the progression of disease, and promote healing of injured structures to restore function. It is our goal to plan and execute treatment that will return the patients treated to the highest possible level of independence in their ADLs.

Physical therapy focuses on gross motor skills of the body, while Occupational Therapy tends to focus more towards fine motor skills.

Q. Do I need physical/occupational therapy?

A. Rehabilitative therapy helps individuals move with more ease, enjoy their favorite activities and restore a prior level of function in a healthy and safe manner. By creating a home exercise program, your therapist will determine what strength, flexibility, movement re-training, balance, or sport-specific exercises you may need to live your best, independent life.

Q. Do I need a referral for therapy?

A. Yes. We accept referrals from licensed physicians, in-network HMOs, and most worker's compensation companies. 

Q. Do you accept my insurance?

A. Please list of accepted insurances here. As a courtesy, we will gladly verify health benefits, including any co-pays or deductibles, prior to arrival. We also offer an affordable cash option for those without insurance or have reached their limit for the year. Please call for more info.

Q. How do I make an appointment?

A. Book an appointment today by calling our office at (909) 365-3557 or e-mail us at

Q. What do I wear to my appointments?

A. Please come prepared in loose fitting clothing to allow freedom of movement and for us to perform our full-body assessments. For example, if we are treating your knee, wearing shorts would be your best options. If we are treating your shoulder, a tank top or loose-fitting t-shirt would be ideal.

Q. How long does each session last?

A. Generally, treatments may last 45 minutes to 1 hour, with more time given for evaluations, progress reports, and discharges.

Q. What is manual therapy?

A. Manual therapy is performed directly on skin or the targeted muscles, not to be confused with massage therapy. At Prime Rehab Center, you'll often hear the term "manual therapy," which is performed by our licensed PT/OT or their certified assistants. Manual therapy differs from a massage, enables the therapist to accurately detect fascial restrictions and apply the appropriate amount of sustained pressure to facilitate release. Manual therapy is effective in freeing up the tissues and restrictions that can pull on other structural parts of the body such as joints, the spine and the muscles. At Prime Rehab, we often utilize the Graston Technique® during manual therapy.

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